Fulfiller experience in Simplified IT Service Management
The Simplified IT Service Management fulfiller experience consists of simplified incident and request management with AI recommendations.
Fulfiller experience key features
These are the fulfiller experience key features with Simplified IT Service Management.
- Automatically create an incident or request from a chat.
- Provide incident and chat summaries and suggest next steps.
- Generate recommendations, resolution notes, summaries, and email responses.
- Attach knowledge articles, link similar incidents, and order catalog items.
- Automatically capture conversation summary when a live chat is handed off to a fulfiller.
- Provide a Service Desk Manager dashboard.
Simplified IT Service Management landing page
You can access the Simplified IT Service Management landing page from Service Operations Workspace.
The Simplified ITSM landing page contains these main metrics.
- Assigned to you: Incidents, requests, and catalog tasks that are assigned to you.
- Overdue: Incidents, requests, and catalog tasks that are breaching or about to breach.
- Unassigned: Incidents, requests, and catalog tasks that are waiting to be assigned.
Also included are the Incidents, Requests, and Catalog Tasks lists.