---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Join or end conference call on incident communication task

# Join or end conference call on incident communication task {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
After a conference call is initiated, join the call to participate in the discussion or end the call when the conference is no longer required.

## Before you begin

Role required:

* Join conference call: ia_admin, itil, or sn_incident_write
* End conference call: sn_comm_management.comm_plan_manager or sn_comm_management.comm_plan_admin
{#join-end-conf-call__ul_pnc_2gz_5hb}

## Procedure

1. Navigate to AllIncidentAll.
2. Open an incident record.
3. From the Incident Communication Plan related list, open the incident communication plan.
4. From the Incident Communication Tasks related list, open the incident communication task.
5. In the related links, perform any of the following actions.

   | Option | Description |
   | Join Conference Call | If the logged in user is not already a part of the conference call, the user can join the conference. |
   | End Conference Call | End the conference when the discussion is over. Note: The work notes get updated with the details of the conference call such as duration and participants. |
   |-|-|

   {#join-end-conf-call__choicetable_qdq_fjq_thb}
{#join-end-conf-call__steps_gyv_ghq_thb}

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