---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure the problem form layout in Service Operations Workspace

# Configure the problem form layout in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the problem form so that the information it collects is relevant to your organization's processes. You can easily modify the form to show only the fields, related lists, and other elements that you need.

## Before you begin

Role required: admin or personalize_form

## Procedure

1. Navigate to AllProblemCreate New.
2. On the form context menu, select Configure, and then select Form Builder.
3. From the Default view list, select one of the following.
   * To customize the layouts of existing problem forms, select Service Operations Workspace.
   * To customize the layouts of new problem forms, select Service Operations Workspace New Record.
   {#configure-problem-form-sow__choices_w33_kth_2bc}
4. If the form is in a different application scope, select Edit in original scope before you start editing.

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