---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Register a custom application in Microsoft Azure portal

# Register a custom application in Microsoft Azure portal {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Provide authorization for the ServiceNow instance by registering a custom application with Azure Active Directory.

## Before you begin

Role required: Azure Active Directory admin

## Procedure

1. Log in to the [Microsoft
   Azure portal](https://portal.azure.com/).
2. Under Azure services, select App registrations.  
3. Under App Registrations, select New registration.  
4. Provide a name and select Register.  
   The application is registered and essential application details are displayed.
5. Copy and record the value of Application (client) ID and Directory (tenant) ID for later use.
6. Select Certificates \& secrets, and select New client secret.
7. In the form, provide the Description and select Add.  
8. Copy the Value of client secret for later use.  
9. Select API permissions.
10. Under Configured permissions, select Add a permission.
11. Under Request API permissions, select Microsoft Graph.  
12. Select Application permissions.
13. Ensure that these permissions are provided to your custom app:  
    * User.Read.All
    * CallRecords.Read.All

    {#register-a-custom-application-ms-azure-portal__ul_tl4_m3n_gnb}For more information about the API permissions, see [Add permissions to access your web API](https://learn.microsoft.com/en-us/azure/active-directory/develop/quickstart-configure-app-access-web-apis#add-permissions-to-access-your-web-api) in [Microsoft Learn](https://learn.microsoft.com/en-us/).
14. Select Add permissions.  
15. Select Grant admin consent.  
    The system prompts you to confirm your consent.
16. Select Yes.  
    A confirmation message is displayed that admin consent is granted for the requested permissions.
{#register-a-custom-application-ms-azure-portal__steps_ejk_vj4_mfc}