---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Join or leave a conference call from Twilio in Service Operations Workspace

# Join or leave a conference call from Twilio in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Join an existing Twilio conference call to participate in a discussion to resolve an incident. You can leave the call without affecting other participants.

## Before you begin

Role required: itil

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. Select the List (![List icon]()) icon.
3. Select IncidentsOpen.
4. Select the incident record that has an active conference call.
5. Select the Collaborate icon (![Collaborate icon]()) from the contextual side panel.
6. Select the Calls tab.
7. Select the active call card.
8. Join or leave the call.
   * To join the call, select Join call.
   * To leave the call, select Leave call.
   {#join-conference-call-telephony__choices_igv_t4h_fyb}

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