---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Change Management

# Change Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow® Change Management application provides a systematic
approach to control the life cycle of all changes, facilitating beneficial changes to be made with
minimum disruption to IT services.

ServiceNow Change Management integrates
with the [Vulnerability response](https://www.servicenow.com/docs/access?context=c_VulnerabilityResponse&version=australia&pubname=australia-security-management&ft:locale=en-US) plugin to introduce extra functionality within Change
Management.

## Get started {#c_ITILChangeManagement__section_jmy_rsk_trb}

|-|-|-|
| [Explore Learn about Change Management concepts and features.](https://servicenow-prod.fluidtopics.net/KhsXAMtsc55MmAs3BOe65A "Change Management supports the three types of service changes ITIL describes — standard, emergency, and normal. The change type determines which state model is invoked and the change process that must be followed.") | [Configure Configure environment, tools, and user access.](https://servicenow-prod.fluidtopics.net/lvoyZnLpteL~~4JypmRKAw "You can configure various aspects of Change Management based on the specific requirements of your organization.") | [Use Learn how you can use Change Management.](https://servicenow-prod.fluidtopics.net/3D~IVIrwfRvzRMnV0Mil8w "Work on a change request seamlessly and create the approval policies as required to meet your organizational needs.") |
| [Reference Get details about Change Management components such as roles and dependent applications.](https://servicenow-prod.fluidtopics.net/7EF1BgZtd_u9UCgNqwS1AQ "Reference sections provide additional information about components installed with Change Management.") | [Use agentic AIUse the ITSM Change Management agentic workflows to manage and complete tasks autonomously.](https://servicenow-prod.fluidtopics.net/yAks8JbX~J_n_FEuED4_wA "Use the ITSM change management agentic workflows to manage and complete tasks autonomously.") |   |
[ ]

{#c_ITILChangeManagement__table_iwv_lpv_klb}
* **[Exploring Change Management](https://servicenow-prod.fluidtopics.net/zMc8a0JalX4BGuXmg_bicQ)**   
  The Change Management processes for a change request are controlled by workflows defined for a specific change request type.
* **[Configuring Change Management](https://servicenow-prod.fluidtopics.net/lvoyZnLpteL~~4JypmRKAw)**   
  You can configure various aspects of Change Management based on the specific requirements of your organization.
* **[Using Change Management](https://servicenow-prod.fluidtopics.net/3D~IVIrwfRvzRMnV0Mil8w)**   
  Work on a change request seamlessly and create the approval policies as required to meet your organizational needs.
* **[Agentic AI in change management](https://servicenow-prod.fluidtopics.net/yAks8JbX~J_n_FEuED4_wA)**   
  Use the ITSM change management agentic workflows to manage and complete tasks autonomously.
* **[Reference section for Change Management](https://servicenow-prod.fluidtopics.net/7EF1BgZtd_u9UCgNqwS1AQ)**   
  Reference sections provide additional information about components installed with Change Management.