---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create an outage from a task

# Create an outage from a task {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create an outage from a task record to understand the down time of a configuration
item.

## Before you begin

Role required: itil or admin

## About this task

The Create Outage UI action is added for the Task \[task\]
table. When the Task-Outage Relationship plugin (com.snc.task_outage) is activated,
the Outages related list is added to the related list of the task forms such as
Incident, Problem, or Change. If you have the admin role, you can assign multiple
tasks to an outage by configuring the Tasks related list to appear on the Outages
form.

## Procedure

1. Open the task record.
2. Right-click the header form and select Create Outage.
3. On the form, fill in the fields.  
   {#t_CreateAnOutageFromATask__table_xjq_ycy_gy__entry__2}

   | Field | Entry |
   |-|-|
   | Number | Unique number that identifies the outage. |
   | Configuration Item | Look up icon ![Look up icon]() to select configuration item from the list. |
   | Type | Type of the outage. |
   | Begin | The date and time when the outage starts. You can click the Begin Outage Now related link to populate the field with the current date and time. |
   | End | The date and time when the outage ends. When the outage ends, open the record and enter the date and time manually. You can also click the End Outage Now related link to populate the field with the current date and time. |
   | Duration | Duration of the outage in days and hours. |
   | Task number | The parent task record number from which you have created the outage. |
   | Short description | A brief description of the outage. |
   [ ]

   {#t_CreateAnOutageFromATask__table_xjq_ycy_gy}
4. Click Submit.