---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Associate an interaction with a task record

# Associate an interaction with a task record {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Associating a record to an interaction leverages data to streamline processes, enhance the customer experience, and improve resolution time.

## Before you begin

Role required: itil or admin

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. Select the List (![List icon]()) icon.
3. Select InteractionsOpen.
4. Select the interaction record.
5. Select More Actions (![More actions]()) icon, and then select Associate record.  
   A modal is displayed with the list of records.

6. Select the record that must be associated to the interaction.  
   You can select multiple records at once.
7. Select Associate.  
   The selected records are associated with the interaction.
**Related tasks**   

* [Create an interaction in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/_OU9kuO_jV1ZJ5HxQt7z8A "Track an interaction that is a centralized location for all communication channels. Each interaction represents a request for assistance through a communication channel, for example, a phone call or a chat.")
* [Work on an interaction in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/S9Qzg7UWfZ2MUZKn8en~UQ "Work on customer conversations to resolve issues.")
* [Collaborate using Microsoft Teams from an interaction record in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/6qsDyTYpMcQi2glEQZ_L8Q "You can initiate a chat or make conference calls using Microsoft Teams to communicate with stakeholders to resolve the issue.")

*[\>]: and then