---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create or enable access to event types to add them to the team calendar

# Create or enable access to event types to add them to the team calendar {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create multiple events from the same category and add them to the calendar in ITSM Manager Workspace. Enable agents or managers to create specific event types.

## Before you begin

Role required: sn_shift_planning.admin

## Procedure

1. Create an event type.
   1. Navigate to AllWorkforce Optimization for ITSMSchedulingEvent Types.
   2. Click New.
   3. On the form, fill in the fields.  
      {#configure-events-team-calendar-configurable-wfo-itsm__table_kb2_yfx_3nb__entry__2}

      | Field | Description |
      |-|-|
      | Name | Unique name for the event type. |
      | Priority Order | Priority of the event type that you want to exclude from the coverage. The higher the number means the higher the priority. For example, let's say you are attending a work event for four hours in a day. You have marked that time window as both a time off and as a meeting event type. If time off has a higher order of priority, then the application excludes that event type from coverage. |
      | Color | Color that identifies this type of event in the team calendar. |
      | Use custom colors | Preferred color that you can select to display the background and border of the event type in the team calendar. |
      | Active | Option that when enabled, displays the event type on the calendar. |
      | Category | Type of event, for example, custom, meeting, break, or time off. |
      [Table 1. Event Type form]

      {#configure-events-team-calendar-configurable-wfo-itsm__table_kb2_yfx_3nb}
   4. Click Submit.
   {#configure-events-team-calendar-configurable-wfo-itsm__substeps_tz2_vzr_rvb}
2. Enable agents or managers to create specific event types.  
   For information on adding or removing access to user for event types, see [Include or exclude access for event types.](https://servicenow-prod.fluidtopics.net/5AxjyjymeHLbQMp301BMlg "Manage user access for any event type such as meeting, training, and time-off requests in the team calendar.")

## What to do next

[Add events to the team calendar](https://servicenow-prod.fluidtopics.net/_3jPSkH8ymSXY7brlzhZgA "Create a meeting, training, time-off request, a custom event, or an adhoc work shift from the team calendar.")

*[\>]: and then