---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# SLA condition rules

# SLA condition rules {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
SLA condition rules control how the different conditions you define in an SLA definition
are combined to determine whether an SLA should attach, pause, complete, reattach, or cancel.

The way that the conditions in an SLA definition are interpreted, to control transitions in
state, can be varied using SLA Condition Rules. SLA Condition Rules are defined globally, and can
be overridden for specific SLA definitions.

SLAConditionBase is the default set of SLA condition rules.

Navigate to Service Level ManagementAdministrationSLA Condition Rules to see a list of SLA condition records.
* **[SLAConditionBase script](https://servicenow-prod.fluidtopics.net/O4bsPiC7WSD~X~GKLqKGfQ)**   
  The SLAConditionBase script include implements the default SLA transitions.
* **[SLAConditionSimple script](https://servicenow-prod.fluidtopics.net/C0maxWk6WEPLqwNu3ErXqw)**   
  The SLAConditionSimple script include provides an example modification of default SLA condition processing.

*[\>]: and then