---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Request Universal Request integration for Incident Management

# Request Universal Request integration for Incident Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
To activate the integration between Incident Management and Universal Request, request the Universal Request: Integration for Incident management plugin (com.snc.incident.universal_request) through the Now Support Customer Service system. This plugin includes demo data and activates related plugins if they are not already active.{#request-univ-req-integration-for-im__request-univ-req-integration-for-im-info}

## Before you begin

Role required: none

## About this task

The Universal Request Integration for Incident management plugin activates these related plugins if they are not already active.{#request-univ-req-integration-for-im__table_dzc_rhs_mlb__entry__2}

| Plugin | Description |
|-|-|
| Universal Request \[com.snc.universal_request\] | Enables seamless service experience across different groups and task types. |
[Table 1. Plugins for Universal Request Integration for Incident management]

{#request-univ-req-integration-for-im__table_dzc_rhs_mlb}

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#request-univ-req-integration-for-im__navigate-plugins}
{#request-univ-req-integration-for-im__navigate-plugins}
2. Select Request plugin to open the Activate Plugin form on Now Support. {#request-univ-req-integration-for-im__request-plugin}
{#request-univ-req-integration-for-im__request-plugin}
3. On the Activate Plugin form, provide the following information.  
   {#request-univ-req-integration-for-im__table_awx_bhf_ygb__entry__2}{#request-univ-req-integration-for-im__p_ub1_nfg_h1c}{#request-univ-req-integration-for-im__p_vb1_nfg_h1c}{#request-univ-req-integration-for-im__p_zb1_nfg_h1c}

   | Field | Description |
   |-|-|
   | What is your target instance | Select the instance that you want to activate the plugin on. |
   | Which plugin would you like to activate | Select the name of the plugin to activate.{#request-univ-req-integration-for-im__p_wb1_nfg_h1c} Note: If the plugin isn't listed, or if you're activating on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box. Enter the plugin name in the field that appears. |
   | Select Maintenance Date and Time | Select the date and time to activate the plugin. |
   [Table 2. Activate Plugin form]

   {#request-univ-req-integration-for-im__table_awx_bhf_ygb}  
   For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.{#request-univ-req-integration-for-im__p_bc1_nfg_h1c}
   {#request-univ-req-integration-for-im__request-form}
{#request-univ-req-integration-for-im__request-form}
4. Select Submit.  
   After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager. {#request-univ-req-integration-for-im__submit-request}
{#request-univ-req-integration-for-im__submit-request}{#request-univ-req-integration-for-im__steps_rfx_bf1_2t}
**Related topics**   

* [List of plugins (Australia)](https://www.servicenow.com/docs/access?context=list-of-plugins&version=australia&pubname=australia-platform-administration&ft:locale=en-US)

*[\>]: and then