---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Activate Problem Management Best Practice --- Jakarta

# Activate Problem Management Best Practice --- Jakarta {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Problem Management Best Practice - Jakarta plugin introduces lookups (impact, urgency and priority) for Problem Management.{#act-pm-best-prac-jakarta__act-pm-best-prac-jakarta-info}

## Before you begin

Role required: admin

## About this task

Important:  
Do not activate this plugin if you have upgraded from a pre-Jakarta release.

If you have modified the base functionality required for the [Problem Management Best Practice ---
Madrid --- State Model](https://servicenow-prod.fluidtopics.net/0b_j6JKqbroohu13nsjeCw "The Problem Management Best Practice — Madrid — State Model plugin (com.snc.best_practice.problem.madrid.state_model) introduces new best practice states and guided actions to navigate the life cycle of a problem.") plugin
(com.snc.best_practice.problem.madrid.state_model), use the [Migration Utility](https://servicenow-prod.fluidtopics.net/koZiLTsPbjr5mwrwcTsdBw "The Problem Management Migration Utility, available in the ServiceNow Store, is a guided setup application that helps you upgrade to adopt the base version of Problem Management using the guided problem life cycle.") to repair the plugin.

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#act-pm-best-prac-jakarta__find-plugins-cmd}
{#act-pm-best-prac-jakarta__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#act-pm-best-prac-jakarta__p_cb1_nfg_h1c}
   {#act-pm-best-prac-jakarta__find-plugin-cmd}
{#act-pm-best-prac-jakarta__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US). {#act-pm-best-prac-jakarta__activate-plugin}
{#act-pm-best-prac-jakarta__activate-plugin}{#act-pm-best-prac-jakarta__steps_rfx_bf1_2t}
**Related topics**   

* [List of plugins (Australia)](https://www.servicenow.com/docs/access?context=list-of-plugins&version=australia&pubname=australia-platform-administration&ft:locale=en-US)

*[\>]: and then