---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Managing teams and incidents using My Team applet

# Managing teams and incidents using My Team applet {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Easily access and get insights into the work of the groups you are managing.  
With the My Team applet, as a group manager you can:

* Easily access unassigned incidents from your group and quickly triage work
* Act upon time-off requests submitted by your team
* Review any On-call conflicts or gaps in a schedule and plan for appropriate coverage
* Access dashboards to gain insights like MTTR, CSAT, and so on for your groups.
{#my-team-application__ul_fky_5lv_zjb}