---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Modify a template

# Modify a template {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Copy and modify change templates.

## Before you begin

The change model you want to modify must have been created. For more information, see [Create a Change model](https://servicenow-prod.fluidtopics.net/JlM44Mwbj5c2SAcXBt_~Wg "Create change models to configure the states and transitions to match your organization's change processes.").

Role required: change_manager  
You must have a role with the following access with regard to the change model to modify or retire a change template:

* Access to read
* Access to modify
{#modify-or-retire-template__ul_act_lfd_h3c}

## About this task

Before modifying a template, you can analyze the template usage by viewing the Change Template Metrics tab. View the change template usage trend and related statistical data by selecting
Closed Change count.

You can modify only templates in the Draft state. To modify templates that are in the Proposed state or are already published, create a copy. If
you want to discontinue the existing template after creating a modified copy, use the Copy and retire option.

## Procedure

1. Navigate to AllModelsChange Templates.
2. Select the template you want to modify.
3. Either modify the change template directly or copy it and then modify it.

   | Option | Description |
   | Modify a change template | Modify any field or field policy information available in the template. You can modify only templates in the Draft state. |
   | Create a copy of a published template for modification | Select Copy. A template copy is created and the Previous template field displays the template from which the copy was created. The copied template is created in the Draft state. |
   |-|-|

   {#modify-or-retire-template__choicetable_zqg_rlx_5w}
4. Either save the template information for later approval or send it for approval immediately.
   * To save the modifications but not send them for approval, select Save.
   * To send the template for approval, select Publish.

   {#modify-or-retire-template__choices_avw_5pl_wy}  
   Note:  
   In the Approvers tab, you can view the list of approvers who have been configured to review the modifications made to the template, and the details of proposed and reviewed modifications.

   After the modifications are approved, a new version of the change template is created. Change requests created from the modified change template reflects the modifications made.
**Related tasks**   

* [Create and propose a change template](https://servicenow-prod.fluidtopics.net/kp~dpiwKPH2o8r5cKIH4cw "Create, customize, and then propose for publication a change template aligned to a change model to make change creation faster, and promote data quality and consistency.")
* [Review a change template](https://servicenow-prod.fluidtopics.net/CSzv_9hMi4NIMFlAT_z8dA "Review a change template proposed for common change requests.")

*[\>]: and then