---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Monitoring Service Level Agreement (SLA)

# Monitoring Service Level Agreement (SLA) {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can view the details for every task SLA record created for a task.

In the task SLA record, you can view the task SLA details such as the stage the task SLA is in
and if it has breached.

You can also view the target of the agreement being defined: None,
Response or Resolution.  
Target is used for filtering, searching, and reporting purposes only.  
Note:  
This feature is available only in new instances starting with Jakarta or a later release. The Problem Management Best Practice -- Jakarta plugin (com.snc.best_practice.problem.jakarta) plugin must be activated.

In addition, you can get an overview of the timings for the task SLA such as the actual and
business elapsed time and percentage, and the actual and business time left in days and
hours.
* **[Verify SLA definition using SLA timeline](https://servicenow-prod.fluidtopics.net/OFT0aOVGv6hViv3yG4SHLg)**   
  You can verify that a task is mapped appropriately with a defined SLA using the SLA timeline. If a task is mapped with the SLA definition, the SLA timeline displays a graphical representation of the progress of the task SLA.