---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Installed components

# Components installed with Digital Experience Score {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Several types of components are installed with activation of the Digital Experience Score app, including tables and user roles.

## Roles installed {#dexscr-installed-with-dex-score__section_dkr_sp5_lyb}

{#dexscr-installed-with-dex-score__table_ekr_sp5_lyb__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| Dashboard Application Pages User \[sn_dex_score.dashboard_application_pages_user\] | Can access only the application pages on the Digital Experience Score dashboard. | None |
| Dashboard Device Pages User \[sn_dex_score.dashboard_device_pages_user\] | Can access only the device pages on the Digital Experience Score dashboard. | None |
| Dashboard User \[sn_dex_score.dashboard_user\] | Can access Digital Experience Score dashboard. | sn_sow.sow_user |
| Digital Workplace Leader \[sn_dex_score.digital_workplace_leader\] | Allows users to use the Digital Experience Score dashboard. Can configure the metric definition, DEX Score system properties, qualitative mapping for the metric scores, and survey configuration. | * sn_dex_score.dashboard_user * sn_dex_feedbck_sur.dex_feedback_survey_admin * sn_dex.user {#dexscr-installed-with-dex-score__ul_twj_fyj_wdc} |
[ ]

{#dexscr-installed-with-dex-score__table_ekr_sp5_lyb}

## Tables installed {#dexscr-installed-with-dex-score__section_hkr_sp5_lyb}

{#dexscr-installed-with-dex-score__table_ikr_sp5_lyb__entry__2}

| Table | Description |
|-|-|
| DEX Score Hierarchy Weights \[dex_score_hierarchy_weights\] | Stores the weights for health metrics, user sentiment experience metrics, and service experience metrics defined at the application experience, device experience, and overall DEX experience scoring levels. |
| DEX Score Metric Definition \[dex_score_metric_definition\] | Stores the metric definition with predefined values for the upper bound, lower bound, and other info. |
[ ]

{#dexscr-installed-with-dex-score__table_ikr_sp5_lyb}