---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Associate CIs with incident

# Associate CIs with incident {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Associate affected or impacted configuration items (CIs) with an incident record to
find out how the incident affects other CIs with dependent relationships.

## Before you begin

Role required: admin

## About this task

Use the Configuration Item field when there is a single,
primary CI that is the cause of the incident and the Affected CIs or the Impacted Services/CIs related list
when multiple CIs are affected by the incident.

## Procedure

1. Navigate to AllIncidentOpen.  
   Note:  
   If the UI16 module link redirection feature is enabled in Service Operations Workspace (SOW) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see [Redirect UI16 module links to Service Operations Workspace](https://servicenow-prod.fluidtopics.net/vL8HZs36~TCAlAHAiJ5i~w "Redirect classic UI16 module navigation links to the equivalent Service Operations Workspace (SOW) experience.").
2. Open the incident record to which you want to associate CI items.
3. Perform the following actions:  
   {#associate-cis-with-incident__table_eh3_nlr_clb__entry__2}

   | Options | Procedures |
   |-|-|
   | Configuration item | 1. Click the lookup icon (![Lookup icon]()). 2. Select configuration item. Note: By default, Service Offering is filtered out and CIs with Principal Class are selected. The Principal Class filter functionality is applicable to the new customers starting the Paris release. {#associate-cis-with-incident__ol_ob5_vyw_llb} |
   | Affected CIs | 1. Click Add. 2. Select configuration items. Note: By default, Service Offering is filtered out and CIs with Principal Class are selected. The Principal Class filter functionality is applicable to the new customers starting the Paris release. 3. Click Add Selected. {#associate-cis-with-incident__ol_t1f_jlg_llb} |
   | Impacted Services/CIs | 1. Click Add. 2. Select configuration items. Note: By default, Service Offering is filtered out. 3. Click Add Selected. {#associate-cis-with-incident__ol_rr4_xlg_llb} |
   [Table 1. Associate CI items]

   {#associate-cis-with-incident__table_eh3_nlr_clb}

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