---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure

# Configuring Task Intelligence for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure Task Intelligence for ITSM so agents can use the application to get the field level predictions and similar records on incidents as actionable
recommendations in Service Operations Workspace.

## Configuration overview {#configure-task-intelligence-for-itsm__section_vd3_cyq_2yb}

Configuring Task Intelligence for ITSM involves installing the application from ServiceNow® Store.
* **[Install Task Intelligence for ITSM](https://servicenow-prod.fluidtopics.net/MAe_MZnea_9WMemT034LxQ)**   
  You can install the Task Intelligence for ITSM application (com.snc.itsm_ml_task) if you have the admin role. The application installs related ServiceNow® Store applications and plugins if they aren't already installed.