---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Perform post-migration tasks for view rules

# Perform post-migration tasks for view rules {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Verify that the view rules in Service Operations Workspace (SOW) are consistent with the view rules in ITSM Agent Workspace and are ready for use in SOW. You can update the view rules settings in SOW based on your requirements.

## Before you begin

When performing the migration, you must have selected the Workspace views (form and related list) and view rules option for ITSM Agent Workspace features. For example, the Workspace views (form and related list) and view rules option for Incident Management. For information about the migration process, see [Migrate from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/pqZoxZLSkS6mZX8QQQikgQ "Through a set of simple steps, quickly migrate your ITSM Agent Workspace features including configurations and customizations to Service Operations Workspace for ITSM.").

Role required: admin

## About this task

At the end of the migration process, a confirmation message specifies if the migration is successful or not. You can review the migration information and perform the post-migration steps to confirm successful migration of
your configuration or customization.

## Procedure

1. If the migration is successful, perform the following steps.
   1. Open SOW and for ITSM Agent Workspace instances.  
      * To open SOW, navigate to AllWorkspace ExperienceWorkspacesService Operations Workspace.
      * To open for ITSM Agent Workspace, enter <kbd class="ph userinput">&lt;instance-name&gt;.service-now/workspace</kbd> in the web browser.
      {#verify-migration-status-view-rules__ul_k2g_ndq_dcc}
   2. Select Lists from the navigation pane to open the Lists window in SOW and for ITSM Agent Workspace.
   3. Open a record from the available lists to compare in both workspaces.  
      For example, select an incident by navigating to the Incidents list in both workspaces.
   4. Compare the view of the record, form layout, related lists, and related lists layout SOW and ITSM Agent Workspace records.
   5. Check that user interface (UI) policies and client scripts of the ITSM Agent Workspace record are working in the SOW record.  
      * UI policies and client scripts that are applicable for the for ITSM Agent Workspace record also work in the SOW record after the migration of views and view rules.
      * SOW records open in the same view as ITSM Agent Workspace records.
      {#verify-migration-status-view-rules__ul_m2x_f2q_dcc}
   6. To modify any view rule in SOW to match settings in Allsysrule_view_workspace.list.  
      For more information about configuring view rules, see [Create a view rule](https://www.servicenow.com/docs/access?context=t_CreateAViewRule&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).  
      Note:  
      Preconfigured view rules for SOW might get turned off after the migration.
   {#verify-migration-status-view-rules__substeps_ps4_443_ccc}
2. If the migration fails, perform the following steps.
   1. On the migration completion page in SOW Admin Center, select View migration details.
   2. Select the Go to system logs (![System logs icon]()) icon.
   3. Review the logs to determine which items failed during migration.
   4. For each failed item, identify which step has failed and perform the steps mentioned in the [How the migration works](https://servicenow-prod.fluidtopics.net/oDKnXNFnxP~n2KRdqKL1HQ#ribbons-migration-itsm-aw-sow__section_irt_kq3_ccc) section.
   {#verify-migration-status-view-rules__substeps_kbz_4r3_ccc}
{#verify-migration-status-view-rules__steps_os4_443_ccc}

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