---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure a provider for Notify in Service Operations Workspace

# Configure a provider for Notify in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure a conference provider to be used as a choice for initiating a conference call.

## Before you begin

Role required: notify_admin

## Procedure

1. Navigate to AllService Operations Workspace Admin CenterConfigurations.
2. Select Notify, and then select Notify Configurations.
3. Select Configure against Configure your provider preferences.
4. Select New.
5. On the form, fill in the fields.  
   {#configure-provider-notify-sow__table_atk_22t_whb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the provider you're adding. |
   | Order | Order in which the provider appears when multiple providers are configured. |
   | Source table | The table to which this provider must be added. |
   | Condition | Conditions on the source table based on which provider selectors are applied. |
   | Active | Indicates whether the provider is active. |
   | Catch-all | Selects this provider if no other Provider Selector matches. |
   | Manual selection | Disables the automatic selection of this provider, for example, if in a communication plan you want to use this provider only as a forced communication channel. |
   [Table 1. Provider selector fields]

   {#configure-provider-notify-sow__table_atk_22t_whb}
6. Select Submit.
7. In the Provider Selector Choices section, select New.
8. Search for the conference provider or the Notify group that contains the phone numbers for initiating a conference.  
   For sending SMS, search for the Notify group that contains the phone numbers.
9. Select Submit.
{#configure-provider-notify-sow__steps_trb_nfg_h1c}

*[\>]: and then