---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure the experience

# Configure the Digital Portfolio Management experience {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
If your organization doesn't use certain modules or life-cycle phases in Digital Portfolio Management (DPM), then configure the experience by hiding those elements from user views.

## Before you begin

Role required: sn_dpm.dpm_admin

## About this task

Configure the user experience in the DPM Workspace. You can also configure it using the UI Builder application but there's so much you can do in DPM. As a DPM admin, you can:

* Hide entire tabs, certain sections of a tab, and solutions types (for example, business applications) from user views. After a tab or solution type is hidden, that item is also hidden in searches and filters.
* Hide available item types --- services, technology management services, business services, service instances, service offerings, and business applications.
* Enable system properties to show:
  * Standard Needs attention panels.  
    Note:  
    Standard Needs attention panels are set to true for new customers. Existing customers must enable the system property. For more information, see [Work with Needs attention panels in Digital Portfolio Management](https://servicenow-prod.fluidtopics.net/arHisMp44gY5_ZtouB_c4g "Digital Portfolio Management (DPM) enables you to view items that need attention in the context of your solutions. Categories in each Needs attention panel differ based on the solution type. You may not act on an item that needs attention, but you can see its status and severity to make data-driven decisions about your solutions.").
  * Latest (or last) key performance indicator (KPI) scores. When enabled, KPIs no longer display as a sum or average across a date range. This feature is only available with the Utah release and later.
  * DevOps data. For more information, see [DevOps value stream metrics in Digital Portfolio Management](https://servicenow-prod.fluidtopics.net/YkiDfeoZjAVaPnJoiYYOOg "View key metrics related to the performance of your solutions in Digital Portfolio Management (DPM). If you manage your solutions in a DevOps model, then you can view DevOps data for your business applications as well as link to the DevOps Change Workspace directly from DPM.").

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  Note:  
  You can enable and disable these configurations at any time.
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See configuring DPM user views in action.

## Procedure

1. Navigate to AllDigital Portfolio ManagementAdministration.
2. Select the menu item that you want to configure for users.  
   * Service instance properties
   * Business application properties
   * Service and offering properties
   * DevOps properties
   * KPI groups properties (option to set the Latest score system property)
   * Available item types (go to Step 6)
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3. If applicable, follow the provided instructions to edit the selected record.  
   For some properties, there's a link for you to select.
4. Follow the provided instructions to edit each configuration.
5. Select Save.
6. **Optional:** Hide or show available item types.  
   * Navigate to AllDigital Portfolio ManagementAdministrationAvailable item types.
   * Set the item type to <kbd class="ph userinput">false</kbd> (to hide) or to <kbd class="ph userinput">true</kbd> (to show) in the Active column. When a solution type is hidden, that solution is omitted from the following areas:
     * The auto-generated solution card results.
     * The personalization options of add and remove items.
     * The set status conditions when updating thresholds.
     * The page filters.
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**Related topics**   

* [Open a Configurable Workspace experience in UI Builder](https://www.servicenow.com/docs/access?context=open-your-configurable-workspace-experience-in-ui-builder&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US)
* [UI Builder](https://www.servicenow.com/docs/access?context=ui-builder-overview&version=australia&pubname=australia-application-development&ft:locale=en-US)

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