---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure the knowledge base for ITSM Success Dashboard indicators

# Configure the knowledge base for ITSM Success Dashboard indicators {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Include only the relevant knowledge bases related to IT while determining the
Self-solved using Knowledge KPI in ITSM Success Dashboard indicators.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllSelf-Service AnalyticsActivity Context.
2. Select ITSM KB deflection from the list.
3. In the Activity Context Types tab, select the Preview icon corresponding to Viewed a knowledge article activity type.
4. Select Open record.
5. In the Activity Context Type form, change the filter condition to include the relevant knowledge bases.

Figure 1. Activity context type

6. Select Update.

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