---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Incident standard ticket page

# Incident standard ticket page {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Incident standard ticket page is where you and your employees can view the details
of an incident and can be used with service portal.

You can access the Incident ticket page in Service Portal using the
Requests option from the main menu header of Service Portal. The Incident
ticket page is available by default for new as well as upgrade users. The Incident standard
ticket page shows the details of an Incident, such as the short description, caller, and urgency.
It also shows the Actions list from where you can resolve, close, or
reopen incident.  
Figure 1. Incident standard ticket page

## Incident standard ticket page configuration {#incident-stnd-ticket-page__section_pj4_vg1_b3b}

You can configure the appearance of the Incident standard ticket page header and tabs from Standard TicketStandard Ticket ConfigurationIncident. For more information, refer [Configure incident ticket page](https://servicenow-prod.fluidtopics.net/vMewlb1fD_bwKLirVqknEw "Configure the Incident ticket page from where users can view the details of an Incident in Service Portal.").

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