---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Legacy: Incident Overview dashboard

# Legacy: Incident Overview dashboard {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Use this dashboard to view the status of the incidents for planning, prioritizing, and managing customer issues.  
Important:  
Starting in Xanadu release, the Incident Overview dashboard is deprecated. Users can use [Incident management dashboard](https://servicenow-prod.fluidtopics.net/deRHO6VSBqYMVHT3Opobzg "Dashboard providing a view into process metrics related to Open and Closed incidents.") to view the status of the incidents for planning, prioritizing, and managing customer issues.
Figure 1. Incident Overview Dashboard

## Access the Incident Overview dashboard {#incident-overview-dashboard__section_vgg_ygy_2sb}

To access the Incident Overview dashboard, navigate to AllIncidentOverview.

Alternatively, navigate to AllSelf-ServiceDashboard. On the Dashboards Overview, search for Incident Overview dashboard.

## End user and roles {#incident-overview-dashboard__section_t2d_pqs_rrb}

{#incident-overview-dashboard__table_wdd_n2w_gsb__entry__3}

| End user | Description | Required role |
|-|-|-|
| IT Agent | Opens, views, updates, tracks, and closes the incidents for managing customer issues. | * itil * sn_incident_read {#incident-overview-dashboard__ul_gjk_q2w_gsb} |
[ ]

{#incident-overview-dashboard__table_wdd_n2w_gsb}

## Data visualizations {#incident-overview-dashboard__section_bhg_ygy_2sb}

The dashboard includes the following visualizations:{#incident-overview-dashboard__table_chg_ygy_2sb__entry__3}

| Title | Type | Description |
|-|-|-|
| Incidents Opened Today | Single score (![Singe score icon]()) | Total number of incidents created on the current date. |
| Unassigned Incidents | Single score (![Singe score icon]()) | Total number of incidents that are still not assigned. |
| Overdue Incidents | Single score (![Singe score icon]()) | Total number of incidents that exceed its SLA. |
| Open Incidents | Single score (![Singe score icon]()) | Total number of incidents that do not have a resolution date. |
| Incidents not updated for 7 days | Single score (![Singe score icon]()) | Total number of incidents that were updated more than 7 days ago. |
| Open Incidents older than 30 Days | Single score (![Singe score icon]()) | Total number of open incidents that were created 30 days ago. |
| Open Incidents-Grouped | Vertical bar (![Vertical bar]()) | Total number of open incidents grouped by priority. |
| Open Incidents older than 30 Days-Grouped | Horizontal bar (![Horizontal bar]()) | Total number of open incidents that were created more than 30 days ago. |
| Incidents by Priority and State | Heatmap icon (![Heatmap icon]()) | Total number of incidents grouped by priority and state. |
| Incidents by Priority and State older than 30 Days | Heatmap icon (![Heatmap icon]()) | Total number of incidents grouped by priority and state that were created more than 30 days ago. |
| Incidents per week | Area icon (![Area icon]()) | Total number of incidents opened or closed in each week. |
[ ]

{#incident-overview-dashboard__table_chg_ygy_2sb}

## Filters {#incident-overview-dashboard__section_dhg_ygy_2sb}

The dashboard includes the following filters: {#incident-overview-dashboard__table_ehg_ygy_2sb__entry__3}

| Name | Type | Description |
|-|-|-|
| Incident Priority | Choice list | Filter the report visualizations based on the Priority of the incident record. |
| Incident State | Choice list | Filter the report visualizations based on the State of the incident record. |
| Incident Assignment Group | Reference | Filter the report visualizations based on the Assignment group associated with the incident record. |
| Incident Category | Choice list | Filter the report visualizations based on the Category of the incident record. |
| Incident Opened | Date | Filter the report visualizations based on the date when the incident is created. |
[ ]

{#incident-overview-dashboard__table_ehg_ygy_2sb}  
Note:  
This dashboard displays the incident-related information from the Overview tab of the Incident Premium dashboard.

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