---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# View assigned Walk-up Experience locations

# View assigned Walk-up Experience locations {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Walk-up Experience agents can view a list of the walk-up queues they are
assigned to support. Locations queues reveal all the information an agent needs to know to
operate the queue efficiently.

## Before you begin

Role required: sn_walkup.walkup_technician

## About this task

The agents can view associated walk-up location stockrooms in following ways:

* Through Agent Workspace
* Through navigation menu.
{#view-walkup-location__ul_y2x_fj2_dsb}

## Procedure

1. Navigate to AllWorkspace ExperienceAgent Workspace Home.
2. Select the List icon from the navigation menu.
3. Under Walk-up, select Walk-up Locations.
4. Select a queue name to view details about the location, such as, interactions, appointments, reasons for visits, and more.
5. Alternatively, to view walk-up locations through navigation menu, navigate to Walk-up ExperienceAgentMy Walk-up Locations.
6. Select a location from the list to see the details such as, interactions, appointments, and reasons for visits.  
   If there are any pending interactions with no associated guests at the queue, select Abandon All to cancel these interactions.

*[\>]: and then