---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Start a conference call using Microsoft Teams in Service Operations Workspace

# Start a conference call using Microsoft Teams in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Start a conference call from Microsoft Teams to work towards the resolution of an incident.

## Before you begin

Role required: itil

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. Select the List (![List icon]()) icon.
3. Select IncidentsOpen.
4. Select the incident record.
5. Select the Collaborate icon (![Collaborate icon]()) from the contextual side panel.
6. Select the Calls tab, and then select the plus (+) icon.
7. Select Start MS Teams meeting.
8. On the form, fill in the fields.  
   {#start-conference-call-microsoft-teams__table_ovh_qxh_teams__entry__2}

   | Field | Description |
   |:-|:-|
   | Conference bridge | Option to choose the conference bridge. |
   | Title | Option to provide a title for the conference call |
   | Add participants | Options to add participants for the conference call. |
   | Include a brief message for participants | Provide a brief summary about the issue to be discussed in the conference call. |
   [Table 1. Start Conference Call]

   {#start-conference-call-microsoft-teams__table_ovh_qxh_teams}
9. Select Start.
{#start-conference-call-microsoft-teams__steps_tg5_vf3_1yb}

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