---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure a roster

# Configure a roster {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Edit a roster to specify its reminder and escalation settings and to identify a
subset of group members to participate in the On-Call roster.

## Before you begin

Role required: rota_admin or admin

## Procedure

1. Navigate to AllOn-Call SchedulingOn-Call Calendars.
2. Right-click a shift and select Edit Shift from the Actions list.
3. In the Rosters related list, select a roster and then fill the form.  
   {#config-roster-oncall__table_cqt_yjf_2gb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the roster. |
   | Shift | Shift associated with the current roster. |
   | Active | If selected, the roster is active for on-call operations. |
   | Order | Order of the roster. |
   | Rotation interval | Type of the rotation interval. |
   | Day of week for rotation | Weekday on which the roster rotation should start. When this field is specified, roster rotation happens based on the specified frequency and the weekday. Note: This field is displayed only if the Rotation interval field is set to Weekly. |
   | Rotate every | Frequency of the rotation interval. |
   | Rotation start date | Start date of the rotation. |
   | Rotation start time | Start time of the rotation. |
   | All day rotation | If selected, roster rotation happens throughout the day. To specify a particular time of day for roster rotation, for example 08:00 instead of midnight, deselect the check box and specify the time. |
   | Escalation Settings ||
   | # reminders | Number of times that reminders are sent to a user who does not reply within the time frame defined in Time between reminders. |
   | Time between reminders | Time between each reminder. |
   | Time before escalation | Values in theNumber of reminders and Time between reminders fields determine the value in the Time before escalation field. For example, if Number of reminders is 2 and Time between reminders is 10 minutes, then the Time before escalation is 30 minutes. That is, the time that passes between the first notification of a non-responsive roster member and the first notification of the next member in the escalation path. |
   | Reminder Communication ||
   | Send on-call reminders | If selected, a reminder is sent to the email address specified in the user record, unless it is specified somewhere else in the notification preferences. Notification preferences take precedence over the user record. |
   | Reminder lead time (days) | Lead time for email reminders. Note: This field is displayed only when the Send On-Call Reminders check box is selected. |
   [Table 1. Roster form fields]

   {#config-roster-oncall__table_cqt_yjf_2gb}
4. Click Update.  
   Note:  
   * Initially, roster members are automatically populated from the user group.
   * All members of a roster must be members of the same user group.
   {#config-roster-oncall__ul_fjv_skf_2gb}
**Related reference**   

* [Escalation and reminder settings for rosters](https://servicenow-prod.fluidtopics.net/GNmShtu5OEHAwDLOfx7iVg "Use the escalation settings to specify how and when escalations occur and when reminder notifications are sent.")

*[\>]: and then