---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a remedial action

# Create a remedial action {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create your custom remedial actions from Check Definitions to resolve end-point related issues using Playbook.

## Before you begin

Role required: admin, dex_admin  
Note:  
To learn more about different remedial actions, see [Digital End-User Experience remedial actions](https://servicenow-prod.fluidtopics.net/INx3jbb_iuk6UuenECZ7SQ "ServiceNow Digital End-User Experience (DEX) provides base system remedial actions to resolve issues on DEX monitored devices.").

## Procedure

1. Navigate to AllWorkspacesServices Operations WorkspaceDEX Administration.  
2. Select Create new in the Create Remedial Actions section.
3. Select Create new or Map to an existing remedial action according to the requirement.

   | Option | Description |
   | Create net new action | Select this option to create a net new remedial action from a Check Definition. |
   | Map to an existing remedial action | Select this option when a remedial action exists for a particular operating system (OS) and you want to map the same action to another OS by choosing a Check Definition. |
   |-|-|

   {#create-remedial-action__choicetable_ysg_1fc_ggc}
4. Enter a name in Remedial action name if you choose to create a net new action.
5. If you choose to map to an existing remedial action, select from the existing remedial actions.
6. Add a short description.
7. Select the roles for those who can execute the remedial action.  
   This option is available for sn_dex.engineer and sn_dex.service_desk_user.
8. Select the origin of remediation.  
   This setting indicates where the remedial action should be executed from the device health page or alert details.
9. Select the Remedial Action check box if it's available for bulk remediation.
10. Select the operating system of the impacted device from the drop-down menu.
11. Select the base Check Definition for this remedial action and select Save.  
    Note:  
    * Confirm that the selected Check Definition is applicable for the selected OS.
    * Depending on the Check Definition selected, the related Check Definition parameters are listed.
    {#create-remedial-action__ul_t1h_ndb_cgc}

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