---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create hardware models

# Create hardware models {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use hardware models to track equipment assets such as servers and racks. You can create
a new hardware model.

## Before you begin

Role required: model_manager

## Procedure

1. Navigate to AllProduct CatalogProduct ModelHardware Models.
2. Click New.
3. Complete the form.  
   For general field descriptions, see [Model form fields](https://servicenow-prod.fluidtopics.net/BZ0xBjj76goXUw~PgRzJzw "There are fields on the Model form that apply to all types of models."). The hardware model fields listed are found in the Information section of the form.  
   {#t_CreatingHardwareModels__table_v32_gsj_54__entry__2}

   | Field | Description |
   |-|-|
   | Height (U) | The total height of the hardware item, in inches. |
   | Flow Rate (cfm) | The flow rate of the hardware model, expressed in cubic feet per minute. |
   | Sound Power (bels) | The noise measurement, in bels (1 bel=10 decibels). |
   [Table 1. Model form fields for hardware models]

   {#t_CreatingHardwareModels__table_v32_gsj_54}
4. Click Update.
{#t_CreatingHardwareModels__steps_mdy_q4h_wt}
* **[Add compatible models to a hardware model](https://servicenow-prod.fluidtopics.net/TE8bumIudpZanUmXQ9GMYA)**   
  On a hardware model record, you can add compatible hardware models, giving you a good method for tracking hardware assets that can work together.
* **[Add substitute models to a hardware model](https://servicenow-prod.fluidtopics.net/6vGbhfQBD81QaCVI2JJFig)**   
  On a hardware model record, you can add substitutes to track what hardware models can be substituted for another hardware model.

*[\>]: and then