---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configuring DEX for Microsoft 365

# Configuring DEX for Microsoft 365 {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
DEX for Microsoft 365 gets installed automatically when you install Digital End-User Experience.

## Configuration overview {#configuring-dex-for-microsoft-365__cf-config-parent-checklist}

1. Integrate the ServiceNow instance and Microsoft Azure by creating a custom application in Microsoft Azure portal to authenticate ServiceNow requests. To enable call quality monitoring for Microsoft Teams, do the following:
   * [Register a custom application in Microsoft Azure portal](https://servicenow-prod.fluidtopics.net/WvC_Sw0XrUJuQczhOMjNxw "Provide authorization for the ServiceNow instance by registering a custom application with Azure Active Directory.")
   * [Configure a connection for DEX for Microsoft 365](https://servicenow-prod.fluidtopics.net/3A3jeStHoF0QekEILIh63w "Add and configure the Microsoft Teams connections to authenticate ServiceNow requests in the DEX for Microsoft 365.")
   {#configuring-dex-for-microsoft-365__ul_chv_x1l_1gc}
2. [Enable application monitoring](https://servicenow-prod.fluidtopics.net/0bxGiXx8C5iRpxJqww7R~A "Enable application monitoring to gain insights into performance metrics, diagnose issues, and promote optimal functionality, enhancing performance and proactively addressing potential bottlenecks or failures.").

   Enable application monitoring to gain insights into call quality metrics and diagnose issues to enhance performance.
{#configuring-dex-for-microsoft-365__cf-config-parent-tasks-ol}