---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Reference

# ITSM
Virtual Agent Analytics reference {#ariaid-title1}

Release version: Australia  
Updated July 1, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference information for scheduled jobs that collect ITSM
Virtual Agent analytics data and scripts that configure topic clustering.

## ITSM Virtual Agent data collection jobs {#now-assist-itsm-va-analytics-reference__section_yt5_zkc_g3c}

Run scheduled jobs to retrieve data.  
To access the jobs, navigate to AllSystem DefinitionScheduled jobs.

* The \[Historical\] - ITSM Conversational Analytics scheduled job runs on-demand. Run this job to retrieve historical data for the last six months.
* The \[Daily\] - ITSM Conversational Analytics scheduled job retrieves daily data. This job automatically runs at midnight everyday.
{#now-assist-itsm-va-analytics-reference__ul_nmb_n5x_g3c}

## ITSM Virtual Agent analytics GAF clustering {#now-assist-itsm-va-analytics-reference__section_ow1_hfc_g3c}

To configure the Group Action Framework (GAF) to cluster topics and use chat summarization to create topic names, run the Activate topic clustering for Now Assist ITSM dashboard script. [Configure Group Action Framework](https://www.servicenow.com/docs/access?context=configure-gaf&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)

*[\>]: and then