---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Problem Management considerations

# Problem Management considerations {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Consider these points while implementing the CSDM
framework.

* Service instance: A service instance is a service type that is a logical representation of a deployed application stack.
* Using service instance for a problem: Some of the scenarios where the service instance can be used for a problem include:
  * The problem is for an application issue: In this scenario the service instance may be populated in the configuration_item attribute on the Problem form representing the unique deployment of an application stack. For example, the service instance of MyApp 3.0 Prod has been reported as being unavailable.
  * The problem on an infrastructure CI is impacting devices. In this scenario the service instance might be populated on the problem's Impacted Services related list, task_cmdb_ci_service, to identify the service instance as one of the impacted services. For example, the Server Acme42 may be impacting My service instance of MyApp 3.0 Prod and other related services.
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