---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# View software counter results for the legacy Software Asset Management plugin

# View software counter results for the legacy Software Asset Management plugin {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Software counter results provide detailed information about each grouping that is
formed through the legacy Software Asset Management (com.snc.software_asset_management)
plugin.

## Before you begin

Role required: sam

## Procedure

1. On the Software Counter form, click a name in the Software Counter Results related list.  
   Figure 1. SAM software counter results 2
2. View the Software Counter Result form (see table).  
   All fields on the form are read-only.  
   Figure 2. SAM software counter results 3  
   {#t_ViewASoftwareCounterResult__table_imy_q1d_zq__entry__2}

   | Field | Description |
   |-|-|
   | Software counter | Name of the software counter whose results are displayed. |
   | Grouping | Grouping this software belongs to. |
   | Parent | Name of the parent software, if one exists, assigned to this software. |
   | Rights | Number of rights available in the group. |
   | Installs | Number of rights used by installations of the software in the group. |
   | Immediate compliance | Number of additional rights needed for the group to achieve compliance based on installations. |
   | Planned compliance | Number of additional rights needed for the group to achieve compliance based on installations and number of unused entitlements available. |
   | Usage Section ||
   | Foreground | Total duration of foreground usage of the software, based on all the installations for the group. |
   | Background | Total duration of background usage of the software, based on all the installations for the group. |
   | Times used | Total number of times the software was used, based on software usage records for the group. |
   | Duration | Total duration of software usage, based on software usage records for the group. (Not the sum of Foreground and Background.) |
   | Related List ||
   | Summary | Breakdown of software counter results by[type](https://servicenow-prod.fluidtopics.net/y_33vgY2edUK~OuYguR79w "Use a software counter for the legacy Software Asset Management (com.snc.software_asset_management) plugin to count the licenses for a specific version of software and receive summary or detailed results."). Click a type to view a detailed [summary](https://servicenow-prod.fluidtopics.net/87xZHCBJT4LZywF8D3VegA "Software counter summaries provide information about each software counter type that is supported by the legacy Software Asset Management (com.snc.software_asset_management) plugin."). |
   [Table 1. Software counter result form]

   {#t_ViewASoftwareCounterResult__table_imy_q1d_zq}