---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Request time off with On-Call Scheduling

# Request time off with On-Call Scheduling {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Time-off requests tab to view a list of time-off requests that are divided into pending and completed requests.

## Before you begin

Role required: Itil, sn_incident_write

## Procedure

1. Open the ITSM Mobile Agent app.
2. On the On-call Schedule tab, tap Time-off requests.  
   A list of time-off requests is displayed. The list is divided into pending and completed requests.
3. Tap the filter icon (![Filter icon.]()) to view specific time-off requests.
4. Tap the menu icon (![Menu icon.]()) and select Request time-off.
5. Complete the following fields on the Request time-off form:  
   * Group
   * Start date
   * End date
   * Proposed coverage
   * Notes
   {#request-time-off__ul_drc_ntj_dyb}
6. Tap Submit.