---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Manage upcoming shifts with On-Call Scheduling

# Manage upcoming shifts with On-Call Scheduling {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As an On-Call Scheduling manager, view your team's schedule and perform activities like approving time-off requests and providing coverage.

## Before you begin

Role required: rota_manager

## Procedure

1. Open the ITSM Mobile Agent app and tap My team.
2. On the On-call Schedule tab, tap Upcoming shifts.  
   All upcoming shifts for the current month are displayed. The shifts are grouped based on the type of events. One-day events are displayed at the top, followed by multi-day events and short-duration events that are sorted based on the time that the event was created.
3. Tap the shift card to view shift details.
4. Tap Request time-off and provide the following details:  
   * Group
   * Member
   * Start date
   * End date
   * Proposed coverage
   * Notes
   {#manage-upcoming-shifts__ul_osn_xjn_dyb}
5. Tap Submit.
6. Tap Provide Coverage and provide the following details:  
   * Start date
   * End date
   * Coverage
   {#manage-upcoming-shifts__ul_hy3_ckn_dyb}
7. Tap Submit.
8. In Upcoming shifts, swipe the shift card to the left and tap Request time-off to go to the Request time-off form.
9. In Upcoming shifts, swipe the shift card to the left and tap Provide Coverage to go to the Provide Coverage form.
{#manage-upcoming-shifts__steps_zl1_z53_dyb}