---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configuring Incident Communications Management

# Configuring Incident Communications Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure Incident Communications Management to create and manage communications related to major business issues or incidents.

## Configuration overview {#config-inci-comm-mngmt__section_z4s_l32_j1c}

Configure Incident Communications Management by installing and activating the Incident Communications Management (com.snc.iam) plugin.