---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Add a new or returning employee to a roster

# Add a new or returning employee to a roster {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can add a new employee or an employee who had previously been a member to a
roster.

## Before you begin

Role required: rota_manager, rota_admin, or admin

## Procedure

1. Navigate to AllOn-Call SchedulingMy Group Schedules.
2. Open the required shift form.
3. In the Rosters related list, click the information icon ( ![Information icon.]() ) for the roster to which you want to add a member.
4. Click Open Record.
5. On the Roster form, click Add in the Members related list.
6. On the form, fill in the fields.  
   {#add-new-emplyee-to-roster-oncall__table_pv1_k3l_xv__entry__2}

   | Field | Description |
   |-|-|
   | From date | Date on which the employee will join the roster. Note: The member will be active on the roster in the next rotation. |
   | Add after member | Name of the member after whom the new member will be in the order. The order number determines where the member starts on the rotation cycle. |
   | Shift | Name of the shift. |
   | Member | Name of the member to add to the roster. |
   | Rosters | Rosters affected after modifying the order of a member. This field is auto-populated by comparing the members in the rosters. If a member exists in more than one roster, both the rosters are auto-populated to avoid conflicts in schedule. |
   | Current roster | Roster from which you navigated to the form. |
   [Table 1. On-Call Add Member form]

   {#add-new-emplyee-to-roster-oncall__table_pv1_k3l_xv}
7. Click Submit.  
   The instance adds the employee to the roster.  
   Note:  
   For a returning employee: The instance displays two shift member records for the same employee with different start and end validity dates.
{#add-new-emplyee-to-roster-oncall__steps_sws_mqz_mpb}

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