---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Legacy: Incident Daily 7d - 28d dashboard

# Legacy: Incident Daily 7d - 28d dashboard {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View the last 28 days of incidents as raw trends, as a 7-day running average, or as a 28-day running average. Filter the scores by assignment groups or by the category of incident.  
Important:  
Starting in Xanadu release, the Incident Daily 7d - 28d dashboard is deprecated. Users can use [Incident management dashboard](https://servicenow-prod.fluidtopics.net/deRHO6VSBqYMVHT3Opobzg "Dashboard providing a view into process metrics related to Open and Closed incidents.") to view the last 28 days of incidents as raw trends, as a 7-day running average, or as a 28-day running average and filter the scores by assignment groups or incident.
Figure 1. Incident Daily tab Figure 2. Incident 7d tab Figure 3. Incident 28d (lower part) {#incident-daily-7d-28d-dashboard__table_ov2_tj4_2fb__entry__2}

| End user and goal | Required role |
|-|-|
| Incident Manager: Needs to know how the incident management process is doing so they can plan for the future. | itil |
[ ]

{#incident-daily-7d-28d-dashboard__table_ov2_tj4_2fb}

## Indicators {#incident-daily-7d-28d-dashboard__section_nm4_hk4_2fb}

Number of open incidents
:   Daily count of the number of incidents that do not have a resolution date. This indicator is used as the basis of several other indicators on this
    dashboard.

Number of resolved incidents
:   Daily count of indicators with State = Resolved.

Average resolution time of resolved incidents
:   The average number of days it takes to resolve an incident, provided it is resolved. The score is calculated according to the formula \[\[Summed duration of resolved incidents\]\] / (\[\[Number of resolved incidents\]\] \*
    24).

Number of open incidents not updated in last 5 days
:   Daily count of the number of incidents last updated more than five days ago.

Number of open incidents not updated in last 30 days
:   Daily count of the number of incidents last updated more than 30 days ago.

## Breakdowns {#incident-daily-7d-28d-dashboard__section_yfw_qk4_2fb}

You can apply breakdown elements on this dashboard to all widgets simultaneously. Above the chart in the upper left, select either Groups or Incident.Category. You can then select one or more elements and they will apply to all widgets.