---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Get chat support in Employee Center

# Get chat support in Employee Center {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Resolve user issues by requesting for support using chat.

## Before you begin

Role required: none

## Procedure

1. Navigate to the Employee Center portal.
2. Select the Open chat window icon.  
   The Now Support chat window is displayed.
3. Perform any of the following tasks.

   | Option | Description |
   | Use chat | 1. In the Chat field, specify the issue. 2. Use the Now Assist conversational experience to explain your issue. Now Assist generates self-serve troubleshooting steps and solutions for your issue. {#get-support-using-chat__ol_a1v_x5s_whc} |
   | Contact a live support agent | Type live agent in the chat or choose Contact Live Agent from the Support options menu. |
   |-|-|

   {#get-support-using-chat__choicetable_zgc_w5s_whc}
{#get-support-using-chat__steps_d1c_k5s_whc}