---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# MCM monitoring overview

# MCM monitoring overview {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Microsoft Configuration Manager (MCM) monitoring provides estate-level visibility into MCM client health across all managed devices.

## Watch: MCM overview video {#mcm-monitoring-overview__section_zdh_1k5_rhc}

Watch this video for an overview of MCM monitoring capabilities.

## Benefits of MCM monitoring {#mcm-monitoring-overview__section_w15_mfr_qhc}

MCM monitoring by DEX provides the following benefits:

* Estate-level visibility into client health: Gain a comprehensive, real-time view of MCM client health across all managed devices. Identify devices with missing or inactive clients, incorrect site codes, and failed actions from a single dashboard.
* Faster troubleshooting: Use actionable metrics organized into categories such as clients not installed, clients not running, configuration issues, and recent action failures to pinpoint and resolve issues quickly.
* Proactive remediation: Detect configuration issues such as unassigned site codes, client crashes, and incorrect log levels before they escalate, enabling proactive resolution and minimizing end-user downtime.
* Device level drill-down: Access detailed device and MCM client information directly from dashboard metrics. Use sub-tabs to monitor specific devices and take targeted action.
* Application version monitoring: View MCM application versions across your devices. Identify devices where MCM actions have not run in the past 24 hours to stay on top of client compliance.
{#mcm-monitoring-overview__ul_vx2_vfr_qhc}

To view client health, see [View client health with MCM](https://servicenow-prod.fluidtopics.net/3bNQr21B1gG8YMXHWNKEUQ "View client health metrics with the Microsoft Configuration Manager (MCM) application. The metrics include MCM metrics by device count, MCM versions installed on user devices, and device count where MCM action hasn't run in the last 24 hours.").