---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Use extension points

# Use extension points for skill prediction {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use scripted extension points to customize skill prediction for tasks.

## Before you begin

The Skill Recommendation extension point is included with the Skill Recommendation (com.snc.sre) plugin.

Role required: admin

## About this task

You can create multiple implementations for each extension point and provide an order
number for each implementation. The implementation that has the lowest order number
is executed.

## Procedure

1. Navigate to AllSystem Extension PointsClient Extension Points.
2. From the Extension Points list, select Skill Recommendation (sn_sre.SkillPredictionAPI).
3. Do one of the following:  
   * To create a new skill recommendation implementation, click Create Implementation.
   * To modify an existing implementation, from the Implementations related list, select a class.
   {#extension-points-skill-prediction-wfo-itsm__ul_ufl_sxx_glb}
4. Modify the script as required.
5. Click Update.

*[\>]: and then