---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Add a collaborative communication task

# Add a collaborative communication task {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
In major incident workbench, you can add a collaborative communication task to
collaborate and understand the progress of communication plan and its related tasks.

## Before you begin

* Role required: major_incident_manager
* This feature is compatible with:
  * Collaboration Services store app - minimum version 3.04
  * Slack store app - minimum version 1.4.x
  {#add-collaborate-task__ul_zgr_j4v_p4b}
{#add-collaborate-task__ul_wvx_34v_p4b}

## Procedure

1. Navigate to AllIncident Major incidentOpen.
2. Select the incident for which you want to add a collaborative communication task.
3. Click View Workbench.
4. Click the Collaborate tab, and then click Add that appears in the Collaborative Communication Tasks section.
5. On the form, fill in the fields.  
   {#add-collaborate-task__table_ijp_mcv_znb__entry__2}

   | Field | Description |
   |-|-|
   | Communication Plan | List to select a new communication plan or to select an existing plan and add communication tasks to the plan |
   | Plan Short description | Brief description of what the communication plan is all about. |
   | Task Short description | Brief description of what the communication task is all about. |
   | Channel | Option to select Slack chat as a channel for collaboration. |
   | Frequency | Frequency at which a specific task must be executed. A task can be executed only once or on specific durations |
   | Due in(Minutes) | Time span when the task must be executed after the task initiates. For recurring tasks, it also indicates the time span after which the task must repeat. |
   [Table 1. Collaborative communication task plan form]

   {#add-collaborate-task__table_ijp_mcv_znb}
6. Click Next.
7. In the Manage Recipients tab, add the users required to be involved in the major incident collaborative communication task, and click Add.

*[\>]: and then