---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Access the dashboard

# Access the Insights and Opportunities for Incident dashboard {#ariaid-title1}

Release version: Australia  
Updated June 4, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Monitor incident trends, SLA compliance, sentiment, and operational patterns using the Insights and Opportunities for Incident dashboard in Service Operations Workspace.

## Before you begin

Role required: sn_sow_itsm_common.sn_service_desk_manager or incident_manager.

## Procedure

1. In Service Operations Workspace, select Insights and Opportunities for Incident from the dashboard selector.  
2. Use the Period filter to set the date range for the data displayed across all widgets.
3. Select any widget to drill down into the underlying incident records.  
   The associated incident records appear in a separate tab.