---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Initiate chat with assignment group

# Initiate a chat with the assignment group from a major incident {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Initiate a chat with the assignment group members from a major incident record to
discuss about the resolution of the issue.

## Before you begin

Role required: major_incident_manager, itil, itil_admin, or admin

## Procedure

1. Open ITSM Mobile Agent app.
2. Tap Major incidents tab, tap See All.  
3. Tap the major incident record you want to work on.
4. Tap Assignment group.  
5. Do one of the following:  
   {#initiate-chat-assignment-grp-major-inc-itsm-mobile__table_ulj_ztx_24b__entry__2}

   | Option | Action |
   |:-|:-|
   | Initiate chat in Slack | Tap on Slack assignment group. |
   | Initiate chat in Microsoft Teams | Tap on the Microsoft Teams assignment group. |
   [Table 1. Assignment group]

   {#initiate-chat-assignment-grp-major-inc-itsm-mobile__table_ulj_ztx_24b}

   Note:  
   The Slack and the Microsoft Teams assignment group contact will be displayed only if the assignment group has a valid Slack and Microsoft Teams accounts.

   You can also interact with a user from the assignment group. Tap on the assignment group, and then tap on a user and select either Slack or Microsoft Teams to initiate a conversation.
{#initiate-chat-assignment-grp-major-inc-itsm-mobile__steps_tzk_2kn_53c}