---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure verification methods

# Configure the verification methods for service desk process in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create and edit verification methods to ensure they align with service desk processes, and map each verification to a specific process. Upon mapping the processes, integrate them with UXF routes to complete an end-to-end flow
for resetting a password in Service Operations Workspace.
* **[Create verification settings](https://servicenow-prod.fluidtopics.net/jvfXd8xuyk5lLlM7GRDiww)**   
  Create a verification type in the base system to authenticate the user credentials while resetting the password.
* **[Map the password reset process](https://servicenow-prod.fluidtopics.net/c4Y58lQRnYebFdhf4LYqOQ)**   
  Map the password reset process to verify the identity of the user requesting a password reset.
* **[Map the UXF routes](https://servicenow-prod.fluidtopics.net/u5F1rFW9ABBD7iFGL6YelQ)**   
  Create a route for the verification method to map the verification process.