---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create change request from a problem

# Create change request from a problem {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
After you investigate and perform a root cause analysis of the Problem, you can
understand whether the Problem can be resolved or you should find a temporary workaround for
the Problem. If the Problem can be resolved, implement the fix, or the resolution for the
Problem.

## Before you begin

Role required: problem_coordinator or admin

## About this task

You can implement a resolution to a problem by applying a standard change procedure
and testing to confirm service recovery. For a normal change, you raise a Request
For Change (RFC). The Change Advisory Board (CAB) needs to approve the RFC before a
resolution is applied to the Problem.

## Procedure

1. Navigate to AllProblemOpen and open a problem record.
2. On the context menu, perform any one of the following activities.

   | Option | Action to be taken |
   | Normal change | Click Create Normal Change. |
   | Emergency change | Click Create Emergency Change. |
   |-|-|

   {#fix-a-change__choicetable_ydl_3gk_wfb}  
   A change request is created to implement the solution for the problem.

*[\>]: and then