---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Modify score calculation

# Modify score calculation {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Modify the multiplier values in the formula indicators to calculate the final success
score.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllPerformance AnalyticsIndicator GroupsChange success score - multipliers.
2. Open the indicator that you want to modify.
3. In the formula, change the multiplier value.  
4. Click Update.

*[\>]: and then