---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# View Desktop Assistant usage metrics

# View Desktop Assistant usage metrics {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As a DEX administrator, view Desktop Assistant usage metrics of end users.

## Before you begin

Confirm that the DEX plugin (sn_dex) is installed.

Role required: admin

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. In the primary navigation pane, select the DEX Administration icon (![The DEX Administration icon.]()).
3. Under Desktop Assistant, select Usage metrics.  
   You can view the Desktop Assistant users who are logged in, their connection status, and the Desktop Assistant versions.  

   For more details on the usage metrics, see [Desktop Assistant usage metrics](https://servicenow-prod.fluidtopics.net/mLdbPNKbixQVfQDVa6LyzA "The usage metrics dashboard helps you track device connection status, user login status, application version, and the number of incidents created in the Desktop Assistant application. These metrics help you monitor activity between the application and your ServiceNow instance.").

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