---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Add a user-specific quick link on the ITSM landing page

# Add a user-specific quick link on the ITSM landing page {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Refer to a URL quickly from the Service Operations Workspace landing
page.

## Before you begin

Role required: itil

## Procedure

1. Navigate to the Service Operations Workspace landing page.
2. Under the Quick links section, select add quick link (![quick link icon]()).
3. In the URL field, specify the URL that you want to refer to.
4. In the Display text field, specify the text that you want to display for the URL.
5. Select Add.
**Related concepts**   

* [Live Agent chat in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/wbbQneFtW3PNhZijUMFBxg "Service Operations Workspace enables agents to work on any incident created using Live Agent chat.")
* [Interaction Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/IJjnY28l7xvLvNaKfyaWLQ "Interactions are a centralized location for all communication channels in Service Operations Workspace. You can respond to an incoming chat, phone, walk-up, or messaging interactions faster.")
* [Incident Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/FpACAGPuU1Y9Fos6dnQ9bg "You can create and manage your incidents in Service Operations Workspace.")
* [Request Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/V3MWTflvoQBI5HmCic3jsg "Service Operations Workspace for Request Management integrates the platform functionality for tier 1 agents into a multi-tab interface that helps agents efficiently manage multiple incidents, catalog requests, and catalog tasks.")
* [Change Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/DJM5pmB5G3EPbTuWS2a9zA "When a change to your infrastructure or a business service is required, you can create a change request and track it in Service Operations Workspace.")  
**Related tasks**   

* [Play a guided tour in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/U9Od4ggCfU_t4WuEN_EdDg "Use the guided tours in Service Operations Workspace for ITSM through a sequence of interactive steps that guide you through a specific concept or process.")
* [Create a list in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/8fH3joA2AQqMevmR48HLnA "Create a list or use an existing list to create a list.")