---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Manage Microsoft Teams conference calls in Service Operations Workspace

# Manage Microsoft Teams conference calls in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add or mute participants in a Microsoft Teams conference call in Service Operations Workspace.
* **[Add participants to an existing Microsoft Teams call in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/oxZp5~UPIvMx1YtQJJOY8g)**   
  Add a participant to a conference call to participate in the discussion to resolve the incident.
* **[Join a conference call from Microsoft Teams in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/Wn8VTYl52~pKev0~XV0JxA)**   
  Join an existing conference call to participate in the discussion to resolve an incident.
* **[Mute participants from a Microsoft Teams conference call in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/k6762eazQ2jqZs0RZdhR~A)**   
  Mute a participant from the conference call to avoid unnecessary background disruption.